All Services

Clinics we offer at our GP surgery

We provide a range of services and clinics. Please contact the practice for further information, or to book for attendance at a clinic.

The following clinics are available at our surgery by appointment:

  • Asthma Clinic
    Annual asthma checks are carried out for all patients who are on the asthma register; these checks are performed by our Health Care Assistant and take approximately 20 minutes. You will be required to bring along your inhalers to your appointment.
    You can attend this service without a referral
  • Baby Clinic with Health Visitor
    Currently the Baby clinic is run from the Berries Health Centre and is by appointment only, your childs health visitor will carry out all development checks for your child. Should you wish to discuss any issues or concerns you are having you can either call or visit the centre to speak to someone.
    You can attend this service without a referral
  • Child Health and Development
    This is carried out by your Health Visitor which will be by appointment only
    This service requires a referral by your GP
  • Child Immunisations
    Our Child Immunisation clinic runs on a Tuesday from 10.30 – 11.30 am, all children who require any injection as part of the national immunisation programme will have an appointment sent to them through the Child Health Service, which they must attend at the surgery with the child’s red book. This clinic is run by either our Advanced Nurse Practitioner or Practice Nurse
    You can attend this service without a referral
  • COPD Clinic with Spirometry
    Sue (HCA) carries out annual reviews for all patients with COPD; you are requested not to use your inhalers for 4 hours before your appointment.
    This service requires a referral by your GP
  • Dressings Clinic (Nurse led)
    HCA who has had extensive wound care training carries out all dressing changes
    You can attend this service without a referral
  • Ear, Nose and Throat (ENT) Specialist Clinic – Ear Syringe Only
    This is only available to patients who have previously been seen by either Jogi (PN) or our HCA for an ear check, the procedure takes approximately 20 minutes
    This service requires a referral by your GP
  • Learning Disability Health Check
    All patients who have learning difficulties whether it be mild or severe are invited for an annual health check with their carer. This is a 20 minute appointment with HCA
    You can attend this service without a referral
  • Long-acting Reversible Contraception (LARC – e.g. IUD or Implant)
    We offer a full sexual health and contraception service, pill checks are recommended every 6 months with either Jo (ANP) or Jogi (Practice Nurse). We also offer IUCD (Coil) fitting this is by appointment only with Dr Mahay.
    You can attend this service without a referral
  • Minor Injuries
    If you have suffered a minor injury we will endeavour to see you within 48 hours either with the GP or Advanced Nurse Practitioner.
  • Minor Surgery (Joint Injections)
    Dr Mahay is the only Clinician who performs this procedure in the surgery, and this is by appointment only following a consultation with the doctor. 
    You can attend this service without a referral
  • Travel Health without Yellow Fever
    Patient who are travelling abroad are advised to speak to the staff regarding travel advice only
  • Phlebotomy
    Whilst we do not offer this service in the surgery there are several other clinics that patients can attend, please speak to our reception staff for further information.

Chargeable Services

Some services are not covered by the NHS, and as such attract charges.

Please contact reception for further information on chargeable services offered by the practice.

Why does my doctor charge fees?

When your doctor is asked to give medical information about you in the form of a report, letter or certificate, the request kick starts a series of processes.

This takes time and is not always straightforward or simple to complete. Some of the information is not available easily and will mean the doctor has to sort and select the right information for the request.

The doctor also must establish who is funding this work and if it is not part of their NHS work, agree a fee for this.

Many patients see their doctor as the embodiment of the NHS and all that it provides – free care at the point of delivery. However not all work doctors are asked to do is paid for by the NHS and many GPs are self-employed.

This means they must cover their time and costs – staff, buildings, heating, lighting, etc – in the same way as any small business. The NHS only pays for NHS work, any work outside of the NHS must be funded by other means and this is why fees are charged.

Your doctor receives large amounts of request and which is often to do with whether your general health allows you to do something e.g. to work, receive benefits, drive, play sport, attend school, own a house, a firearm or it is for insurance, court or other medico-legal reasons.

All requests will vary in complexity, volume and consistency ranging from signing a certificate which can take minutes, to an in-depth report with an examination that can take hours.

When your doctor signs a certificate or completes a report, it is a condition of remaining on the Medical Register that they only sign what they know to be true.

In order to complete even the simplest of forms, they may have to check your entire medical record (some of which may not be accessible on a computer or on site).

Carelessness or an inaccurate report can have serious consequences for the doctor with the General Medical Council (the doctors’ regulatory body) or even the Police.

Your doctor is inundated with work. They have to balance their time with treating the sick, keeping their practice afloat and making sure they are doing all of this safely and within their professional duties as a doctor.

With certain exceptions written within their contract, doctors do not have to carry out non-NHS work. However, many choose to for the benefit of you and other families they treat.

Where a doctor chooses to undertake the work, we advise them to inform and always agree a fee in advance of undertaking work.

Should their volume of work prove to be greater or more complex than expected, the doctor will contact you to discuss how to proceed.

– Not all documents need a signature by a doctor and can be done by other professionals. Please check the form and accompanying guidance as you may get a quicker response that way.

– If you have several forms requiring completion, present them all at once and ask your doctor if he or she is prepared to complete them at the same time to speed up the process.

– Do not expect your GP to process forms overnight. Urgent requests may mean that a doctor has to make special arrangements to process the form quickly, and this will cost more.

– Don’t book an appointment with your doctor to complete forms without checking with your doctor’s administrative staff as to whether you need to or not.

Get test results

General Information about Test Results

When you attend a test of any kind, you will be told how long you should expect to wait for the results. This is a guideline, and we ask that you wait this time before checking for your results.

Please note that we have a strict policy regarding confidentiality and data protection. We will only give test results to the person they relate to unless that person has given prior permission for their release or if they’re not capable of understanding them.

There are different ways you can access the results of tests that have been done at our GP surgery.

  • You can use your Patient Access or NHS App account. Please note that results are only available once the doctor has reviewed them. If you don’t have access to your record online, please request this in your online account or ask our reception team for help, ideally after 2 pm.
  • You can telephone the practice on 01902 731195.

Please note that the results of tests carried out during hospital visits are not normally sent to the practice.

Why have I been asked to have a repeat test?

If a doctor asks you to have a repeat test, it is usually because:

  • The result was borderline or unclear, and the doctor wants another sample to monitor the situation or to re-check the results.
  • The result is abnormal, and the doctor cannot interpret the result without further tests and has asked you to come in for more tests.

Please do not worry if the doctor has asked you for a repeat test. The doctor will speak to you or request to see you directly if they need to discuss the results.

Get a sick note for work

The NHS provides sickness certification only after seven continuous days of illness.  If you need a sick note to cover this period of sickness you should complete a Self-Certification (SC2) form which is available from your employer or on the HMRC website.

Please use link below to request a sick note:

https://florey.accurx.com/p/M92001

No. You do not need to see your GP again to be ‘signed back to work’.

Can I go back to work before the end date on my fit note?
Can I get a fit note without seeing a healthcare professional?
Taking sick leave
When do I need a fit note?

Online Services

Online Services

Connect to your GP services online and save time. Quick, easy and secure.

If you are registered with our GP surgery, you can access some health services online. This means you can do some tasks when it is better for you and avoid telephoning the practice. 

You can do things like:

  • Order repeat prescriptions
  • See parts of your health record, including information about medicines, vaccinations and test results
  • See communications between your GP surgery and other services, such as hospitals
  • Book, check or cancel appointments with a GP, nurse or other healthcare professional
  • Send us a query or request a sick note

Below are some of the main online services we use in our GP surgery:

Contact us Online

NHS App

You can find out more about the NHS App, how to download it and get support here (https://www.nhs.uk/nhs-app/).

You’ll need to provide extra proof of who you are to get full access to your NHS account.

Once you have full access, you can:

  • order repeat prescriptions – see your available medicines, request a new repeat prescription and choose a pharmacy for your prescriptions to be sent to
  • book appointments – search for, book and cancel appointments at your GP surgery, and see details of your upcoming and past appointments
  • view your health record – securely access your GP health record, to see information like your allergies and your current and past medicines. If your GP has given you access to your detailed medical record, you can also see information like test results and details of your consultations
  • get your NHS COVID Pass – view and download your COVID Pass for travel abroad. There are also other ways to get your NHS COVID Pass
  • register your organ donation decision – choose to donate some or all of your organs and check your registered decision
  • find out how the NHS uses your data – choose if data from your health records is shared for research and planning
  • view your NHS number – find out what your NHS number is
Quote / Testimonial:

If you’re a patient at our practice you can use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.

For more information go to www.nhs.uk/nhsapp.

Get Started

Login Register

Get the app

Non-urgent advice: Having Problems?

Online Services @ NHS.UK

NHS App Help and Support

Download the NHS App

You can still contact the practice by phone or in person, this is just another option, which other patients have found is more convenient and saves them time. More information including “how to” leaflets and videos of patients and why they are using GP online services are available at www.nhs.uk/gponlineservices

Access NHS APP Services Online, with your web browser!

Your NHS Login

Your NHS account allows you to access your services through the NHS App or website.  It also allows you to access authorised apps such as Airmid and PATCHS. 

To have an NHS account, you must be aged 13 or over and registered with an NHS GP surgery in England or the Isle of Man.

You can find out more about how to set up your NHS login, you can visit the NHS website: How to set up NHS login

You may find it easier to have an app on your phone to access your account but you don’t have to.  If you prefer, you can access your NHS account online: Log in – NHS App Online (service.nhs.uk)

Patient Access

Patient Access connects you to local health services when you need them most. Book GP appointments, order repeat prescriptions and discover local health services for you or your family via your mobile or home computer.
Sign in with ease using your NHS login.

Patient Access

Login to Online Services
Register for Online Services